Support

How can we help you today?

  • New Support Ticket
  • Check Ticket Status

Email

General

  • Masking Campaign Emails - From Name & Address
  • Creating Unsubscribe Link
  • Add Signature to Email Replies & Manual Emails
  • See More Articles

Builder

  • Building & Sending Emails with the Drag & Drop Email Builder
  • Undo or Revert Changes in the Email Builder
  • Custom Unsubscribe Links in the Email Builder

Phone

Twilio

  • Purchase a Twilio Phone Number
  • Import Existing Twilio Numbers Into Spark Follow-Up
  • Deleting a Twilio Number
  • See More Articles

Phone Calls

  • Outbound Call With Spark Follow-Up Dialer
  • Inbound Call Routing
  • Calls & Voicemail Drop Events
  • See More Articles

Troubleshooting Phone & SMS

Softphone Dialer

Voicemail

  • Voicemail For Company And Users

Marketing

Campaigns

  • Google Lead Forms
  • Campaigns Paused/Draft
  • Repeating Reminders For Recurring Meetings & Events
  • See More Articles

Worflow Builder

  • Workflow Builder Overview
  • If/Else Conditional Event
  • Wait Event
  • See More Articles

Trigger Links

  • Trigger Links Overview

SMS & Email Templates

  • SMS & Email Templates Overview

Surveys, Forms, and Chat

Forms

  • Where Do Form Answers Show Up
  • Exporting Form Answers to Google Sheets
  • Sticky Contact Form
  • See More Articles

Surveys

  • No Slide Button in Survey
  • Surveys with Conditional Logic
  • Exporting Survey Answers to Google Sheets
  • See More Articles

Chat

  • Live Chat Widget
  • Automatically Add Email Addresses & Phone Numbers From FB Chat into Contact Record
  • Seting Up Google My Business Chat

Triggers

Triggers

  • Triggers Overview
  • Duplicating Triggers
  • New Lead: Email/SMS Notification
  • See More Articles

Landing Pages & Websites

Landing Pages

  • Funnel Builder Overview: Full Funnel
  • Domain Set-up
  • Style the Funnel
  • See More Articles

Troubleshooting

  • Instant Redirect Page
  • Domain Troubleshooting
  • Changing Color of Navigation Menu in Template on Mobile View
  • See More Articles

Membership Sites

  • Add Membership Sign-ups to Funnels
  • How to Build Membership Sites
  • Membership Email Trigger / Membership Login Credentials Not Working?
  • See More Articles

Calendar & Scheduling

Calendar

  • Turning Off Alternate Timezones
  • Embed a Calendar
  • Calendar Sync Option
  • See More Articles

Troubleshooting Calendars

Opportunities & Pipelines

Opportunities & Pipelines

  • Create a Pipeline
  • Add Opportunities Automatically
  • How to View Notes in Opportunities
  • See More Articles

Reputation Management & Reviews

Reputation Management

Integrations

Zapier

  • Connect Your Zapier Account
  • Duplicate Contacts or Added to Campaigns Multiple Times
  • Zap Not Working
  • See More Articles

Facebook

  • Facebook Token Has Expired
  • Facebook Business Page Integration (Facebook Messenger)
  • Facebook Conversions API Trigger in Workflows
  • See More Articles

Other

  • Syncing Manychat Without Duplicates
  • Setting Up ActiveProspect Consent Tracking
  • Zoom Integration

Dashboard

Dashboard

Conversations

Conversations

  • Unread vs. Read (Must Manually Mark As Read)

Contacts

Conversations

  • Importing Contact Lists
  • Getting Started with Smart Lists
  • Birthdays & How to Sort Contacts By Age
  • See More Articles

Notifications

Notifications

  • Activating Notifications

Reporting

Reporting